BACKROUND & CHALLENGE
The licensee for Southern Africa had grown to 24 stores, with the planned growth objective of doubling the store numbers in 9 months. The shareholders, based in the US, had lost trust in their technology team and technology costs were escalating beyond their control. Further to this, global brand technology requirements were becoming increasingly more technical and costly to implement locally. The result was an increase in technology failures across rewards, customer facing apps and inventory control areas of the business. An additional burden for the client was preparing for an impending launch of a new global POS within Starbucks.
WHAT WE DID
The US shareholder engaged with the PPT Group and a decision was taken to outsource their entire technology function to PPT and completely dissolve their internal IT team.