The work, in the client's terms.
Each engagement in three parts: what the client needed, what we did, what changed. Numbers are the client's own.
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Howdens
FTSE 100 kitchen supplier, United Kingdom
Customer interactions and the kitchen design process needed to be faster and more consistent across 800 depots and 2,000 designers.
We built a custom language model for customer interactions and an AI design-automation tool that produces the bill of materials, the fitting guide and a visualisation of the kitchen. We also structured an AI hackathon with Microsoft for Howdens' developers.
Automated design, better customer interactions, and two hackathon solutions in production. -
Starbucks
Southern African licensee
Rising technology costs and growing technical demands were causing failures and eroding the US shareholder's trust.
We took over the technology function, stabilised and relaunched the customer-facing apps, and launched a new cloud point of sale.
$1 million a year off technology costs, 30 new store openings supported, contract extended to six years. -
Massmart
Wholesale and retail group
After the Walmart acquisition, processes across the brands had to meet Walmart's standards.
We mapped the processes, identified the overlaps and created the structured processes and information management strategy.
Gaps identified and standard operating procedures under way, with risks visible to the teams. -
Blue Label Telecoms
Prepaid products and transactional services, 150,000 distribution points
A distribution business needed its processes written down across operational planning, the merchant lifecycle and transactions, and the gaps found before they cost money.
We mapped the as-is processes with the management team, prioritised them by fraud risk, and analysed the chosen ones down to operator tasks and system configuration.
Process gaps moved into a tracked project register for the operations team, system gaps into projects for the technology team, and the standard procedures rewritten. -
Famous Brands
Food services group
A large network of restaurant brands needed one way to manage standard operating procedures.
We designed the SOP system, implemented it and ran the onboarding, with customised checklists and reports.
Over 1,300 stores onboarded, saving close to $2 million a month. -
Spur Corporation
Multi-brand restaurant group
Needed an integrated e-commerce and loyalty solution and a new technology architecture behind it.
We managed the launch of a new technology architecture and customer apps across the group's brands.
A new technology stack and apps live for 3.5 million customers, and a new point of sale in pilot. -
Bulldog Abrasives
Industrial supplier
Needed to modernise business intelligence and launch online retail.
We realigned the BI department and managed the build of the e-commerce platform.
More accurate reporting and the Bulldog Abrasives e-commerce site live. -
Tamela
Fund management
The Mezzanine Fund needed organised document management and automated reporting.
We optimised the processes, introduced automation and put document management on the Microsoft 365 suite the firm already paid for.
Reporting time saved, no new licences bought, documents found first time.
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