Background and Challenge

Famous Brands, South Africa’s largest QSR multi-brand franchise company, had been striving to find a comprehensive solution to manage their standard operating procedures (SOPs) across their diverse portfolio. The company decided to implement the Opus4Businesssystem to address this challenge by leveraging the cloud-based platform to replace paper-based checklists with their enhanced App-centric approach to SOPs.

What We Did

OPUS4business engaged PPT Group to assist in the system design and implementation across the Famous Brands network. This required in-depth engagement to match business and user requirements. An iterative approach was used to create a solid tool to add value to both Franchisees and the corporate business. This system was launched in November 2021.

From 2022, PPT took on the role of onboarding, user acceptance and training. We worked with OPUS4business and Famous Brands to develop a training framework using a combination of ongoing webinars, physical roadshows, and easily accessible training videos to onboard customers and help franchises adopt the new technology.

Results to Date

With over 1300 stores onboarded (and counting) across 6 different brands around South Africa, Famous Brands has experienced exceptional user adoption of a new digital system in under 2 years.

• The move away from paper alone saves the group collectively close to $2m per month.
• Close to 100 checklists have been customised and backed by over 30 focused, automated analytics reports.
• The time-saving nature of the system and the accuracy of data has prompted Famous Brands to expand the responsibilities of OPUS4business into other areas of their business. The system is being used to manage daily, weekly, and monthly routine operations and now also regional and national campaigns, internal training, and much more