1. Introduction

Thank you for accessing our Voicebot. The Voicebot is owned and operated by PPT Group (Pty) Ltd.

Please read these Terms of Service, our Disclaimer, and our Privacy Policy (which can be found on our website) carefully, as you must consent to the content thereof to engage with our Voicebot.

 

2. Definitions

Throughout this Agreement, we may use certain words or phrases, and it is important that you understand the meaning of them. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical:

 

“Agreement” means these Terms of Service;

 

“Service” refers to the services that we provide through our Site, including the information and commentary that we publish on our Site itself, as well as our Voicebot;

 

“Site” refers to our website, https://pptgroup.co.za;

 

“User” refers to anyone who uses our Services, including general visitors to our Site;

 

“Voicebot” refers to our Voicebot, known also as “PPT Bill”, owned and operated by “PPT Group (Pty) Ltd” and powered by Vapi.ai;

 

“You” refers to you, the person who is entering into this Agreement with PPT Group (Pty) Ltd.

 

3. What PPT Bill Offers

PPT Bill is an AI Voicebot that provides information about PPT’s service offering, handles customer inquiries, complaints, and support requests, and assists customers with booking, rescheduling or cancelling appointments.

 

4. Disclaimer

The following disclaimer is intended to inform users of the limitations and usage guidelines of the Voicebot. Please read this disclaimer carefully before engaging with the Voicebot.

4.1 General Information

The AI Voicebot is an automated system powered by Vapi.ai. It is designed to provide information and assistance based on the public PPT (Pty) Ltd documentation – i.e. the information available on the PPT Site. While we strive to provide accurate information through the AI Voicebot, we cannot guarantee the accuracy, completeness, or up-to-date nature of the information provided. We recommend that you use responses as a starting point and verify the information in the public documentation sources found on our Site.

4.2 User Responsibility:

Users of the AI Voicebot bear sole responsibility for their interactions and reliance on the information provided. It is important to exercise caution and use your discretion while interpreting and acting upon the Voicebot’s responses. We cannot be held liable for any actions, losses, or damages resulting from the use of the Voicebot.

The opinion-based commentary provided by the Voicebot does not necessarily reflect the opinions and views of PPT Group (Pty) Ltd.  You acknowledge that PPT Group (Pty) Ltd does not advise you to take any actions or omit to do anything based on the information provided by our Voicebot, and you hereby agree to release PPT Group (Pty) Ltd for any liability relating to such information provided by the Voicebot.

4.3 Data Privacy and Security:

PPT Group (Pty) Ltd prioritises the privacy and security of its users’ information. Be aware that Voicebot conversations are recorded and may be reviewed by our content team to improve results. We therefore advise you to not share any sensitive or personal information that you do not want to recorded in your conversations.

By using our Voicebot, you indicate your acceptance and understanding of the above disclaimer. If you do not agree with any part of this disclaimer, we recommend refraining from using the Voicebot.

For further assistance or inquiries, please contact Support at hello@pptgroup.co.za. Our privacy policy is available on our website.

 

5. Rules of Use

5.1 You must not:

5.1.1 Violate the laws of the Republic of South Africa;

5.1.2 Communicate anything violent, threatening, pornographic, racist, hateful, or otherwise objectionable according to the opinion of PPT Group (Pty) Ltd;

5.1.3 Infringe on anyone’s intellectual property rights, defame anyone, impersonate anyone, or otherwise violate the rights of a third party;

5.1.4 Hack, crack, phish, SQL inject, or otherwise compromise the security or integrity of the PPT Group (Pty) Ltd Site, Service, or its Users’ computers;

5.1.5 Do anything else which could bring PPT Group(Pty) Ltd into disrepute or violate the rights of any person.

 

6. Our Copyright

PPT Group (Pty) Ltd relies on the uniqueness of its content to distinguish itself from its competitors. You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the Site, including content submitted or licensed by third parties to PPT Group (Pty) Ltd, without receiving our prior written permission or that of the relevant owner of such copyrighted content.

 

7. Indemnity

You agree to indemnify and hold us harmless for any claims by you or any third party which may arise from or relate to this Agreement, or which may arise from or relate to anything disseminated by our Voicebot in relation to our services, including any damages caused by your use of our AI Voicebot service or acceptance of the offers contained on it. 

 

8. Jurisdiction

This Agreement shall be governed by the laws of the Republic of South Africa. Any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in the Republic of South Africa. 

 

9. Force Majeure

You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labour shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

 

10. Severability

In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.

If two or more provisions of this Agreement are deemed to be in conflict with each other’s operation, PPT Group (Pty) Ltd shall have the sole right to elect which provision remains in force.

 

11. Non-Waiver

PPT Group (Pty) Ltd reserves all rights afforded to it under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

 

12. Termination & Cancellation

PPT may terminate your access to our Site and Services at our discretion without explanation, though we will strive to provide a timely explanation in most cases. Under no circumstances, including termination or cancellation of PPT’s Services to you, will we be liable for any losses related to actions of other Users.

 

18. Assignment of Rights

You may not assign your rights and/or obligations under this Agreement to any other party without PPT’s prior written consent.  PPT may assign its rights and/or obligations under this Agreement to any other party at its discretion.

 

19. Amendments

PPT may amend this Agreement from time to time.  Upon amendment, PPT will update this paragraph accordingly. Your continued use of PPT’s Services shall constitute your acceptance of any such amendments.